The customer can request a return within 14 days of receiving the order for the following reasons: if he/she dislikes the product; if the product is too big/small, damaged, does not correspond to the product ordered, or if it is not actually in the package or otherwise.
The customer must follow these instructions to start the return request:
  • Send an email to customersupport@houseoffashion.ie requesting the return
  • An e-mail enclosed with the instructions will arrive within 48 hours (please check the Spam or Promotions boxes)
  • Return the product within 7 days of receiving the e-mail
Houseoffashion.ie reserves the right to not reimburse in the following cases:
  • The product is damaged or the original packaging (shoe box, sunglasses case, dust-proof bag) is missing or damaged.
  • Return code and/or order number are missing
  • Unauthorized or after return deadline
The shipping, return costs and customs duties are to be paid by the customer unless otherwise instructed.
Also, in the case of flawed or non-compliant products, a return request must be made as indicated above. The damage must be described in detail and photos must be attached demonstrating its extent within and no later than 14 days from receipt of the order. Please send all details to the following email customersupport@houseoffashion.ie
The refund is provided within a maximum of 10 working days from receipt of the product.
Houseoffashion.ie does not exchange goods.